Clui adopts an Active user pricing model where pricing is determined by how many active users are recorded for any given month.
Our three pricing plans include a certain number of active users, then an additional price per active user thereafter.
So how do we determine who is active?
An active user is defined as a logged in user who interacts with Clui. This could be a user logging in for the first time, or a user already logged in who opens up clui.com and checks their dashboard.
The important classification is that the user needs to record activity under their account, it doesn't count for admins changing or enrolling users. For example, if a learner is enrolled in a course and receives an email, they won't be classified as active. But if the learner then clicks on an enrollment email and subsequently logs into Clui, then they will be classed as active for that month.
A few other things to be aware of:
- A user only needs only to be active once within the billing cycle to be classed as active.
- A billing cycle starts from the date when the enterprise account is first billed. This could be partially through a calendar month.
- If a user is active during a billing month and is then disabled by an admin, they are still recorded as active during the month
- If a user remains logged into their account over several months but doesn't record any activity, they are not classified as active.