Clui adopts an active user pricing model where pricing is determined by how many active users are recorded during each month.
Our three pricing plans include a certain number of active users and carry an additional price per active user thereafter.
How do we determine who is active?
An active user is defined as a user who, during the billing period, logs in for the first time or participates in a learning activity.
If an administrator performs tasks such as adding new users to Clui or running reports but does not undertake a course, they are not counted as an active user for the billing period.
Additionally, if a learner is enrolled in a course and receives an email but does not launch the course, they too are not classified as active. However, if the learner clicks the link in the enrollment email and subsequently logs in to Clui and launches the course, they are classed as active for that month.
What happens if my enterprise exceeds its active user allowance?
If your active users for the month exceed the amount included in your plan, you will be billed an amount for each extra user who was active during the billing period.
A few other things to be aware of...
- A user only needs to be active once within the billing cycle to be classed as active for that month.
- A billing cycle starts from the date when the enterprise account is first billed. This may be part-way through a calendar month.
- If a user is active during a billing month and is then disabled by an administrator, they are still recorded as active during the month.
- If a user remains logged into their account over several months but doesn't record any activity, they are not classified as active.
- If a learner logs out of Clui and logs back in during a later month, they are counted as an active user for that billing period. Clui does not log users out which means that unless a user uses a different device or signs out of Clui, they will only need to log in to Clui once.