In Clui, you have the option to provide different instructions to reset a password if one of your enterprise users forgets theirs.
If you change the instructions, users do not receive an email with a link to update their password but instead need to follow the steps you provide. For example, you may provide the contact number of an administrator and request the user call them for assistance.
Follow these steps:
- Click the arrow next to your account name in the top-right corner of Clui and select Enterprise settings.
- Change to the SETTINGS tab, scroll down to the Customised password reset instructions section and turn the toggle on.
- Enter instructions for a user to reset their account password.
- Click Save.
The text you enter in the text box replaces the default instructions for resetting a password and the email field.